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GUARANTEED SAFE & SECURE CHECKOUT

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Shipping Policy

 

At Festivano, we prioritize delivering a smooth and reliable shipping experience. Here are the details of our shipping process to help you stay informed.

Processing Time

  • Orders are processed within 3 business days, excluding holidays and weekends.
  • During peak periods, processing may take up to 3-4 additional business days due to order volume.
  • A shipment confirmation email with a tracking number will be sent once your order ships.

Shipping Methods

  • We use trusted carriers, including FedEx, UPS, DHL, and USPS, to ensure timely delivery based on order value, weight, and destination.
  • Tracking information is included with every order and can be accessed via the email notification or your account at festivano.com.

Shipping Times

  • Estimated delivery time is 5-10 business days after processing for most orders.
  • International shipping times may vary depending on customs clearance and the destination country's regulations.

Free Shipping

  • Domestic Orders (U.S.): Enjoy free shipping on orders over $49.
  • International Orders: Free shipping is available for orders over $99.

Delivery Areas

  • Currently, we ship to the contiguous United States (“lower 48”) and select international locations. Shipments to Hawaii, Alaska, Puerto Rico, or outside the U.S. depend on local customs and border regulations.

Tracking Information

  • Shortly after placing an order, you will receive a tracking number.
  • If your USPS tracking status shows “Awaiting Package,” the order may be in transit through DHL, FedEx Ground Economy, or UPS SurePost to your local USPS facility. You can use the same tracking number on the respective carrier’s website for more details.

Lost or Delayed Shipments

  • If your order shows as delivered but has not been received:
    • Verify the shipping address in your account.
    • Check nearby areas or ask neighbors if the package was left with them.
    • Contact the carrier directly with your tracking number.
    • If the package is still missing, open a Customer Support Ticket within 30 days of the delivery date.

Damaged or Incorrect Items

  • Contact Customer Support within 21 days of receiving damaged, defective, or incorrect items. Include a description and photos of the product to expedite resolution.

Contact Us

For any inquiries regarding shipping or delivery, please visit our Contact Us page at festivano.com or email us at support@festivano.com.

We are committed to ensuring your order reaches you quickly and safely. Thank you for choosing Festivano!