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What if I receive a damaged or defective item or the wrong item altogether?

If your order is received damaged, broken/defective, or is the wrong item, we will be happy to help make the situation right. Please follow the steps below in order for the mishap to be corrected as quickly as possible:

  • Contact our Customer Support team to report the problem within 21 days from your ship date, please include a description of the damage/defect/wrong item and photos of the product. CLICK HERE to contact Customer Support. 
  • Once the warehouse has registered your RMA and received your returned product, a replacement or a refund will be processed.

Please note that the final decision on returns are subject to Festivano’s discretion and that returns sent back without pre-authorization cannot be processed.