FAQ
Have an issue that you need fixed? Check the FAQ below, or you can contact us and we'll get you squared away!
Contact Us
How can I contact Festivano Customer Support?
About Festivano and Our Products
Who we are
Our Products
My Account, Ordering, and Payment
Account Questions
How do I change my email address on my account?
How do I log out of my Festivano account?
How can I delete/close my Festivano account?
Problems at Checkout
I checked out as a guest. Can my guest order be added to my order history?
My credit card was declined. What should I do?
Order Status Questions
Payment Questions
What forms of payment does Festivano accept?
Does Festivano collect sales tax?
I see a Retail Delivery Fee on my order that is shipping to Colorado. What is this?
How do I register for a tax exemption?
I have a charge to Abovy Solutions on my credit card statement. Who is that?
Is it safe to use my credit card on your site?
Shipping, Fulfillment, and Delivery
Shipping and Fulfillment
How do you ship your items, and how quickly?
How long will it be before I receive my order?
I have received a tracking number, but why is my package not showing any movement?
Delivery
My order shows it has been delivered, but I didn’t get it. What should I do?
What if I receive a damaged or defective item or the wrong item altogether?
Returns, Replacements, and Refunds
Returns
Replacements and Exchanges
I received a jacket and the zipper is on the wrong side. Is this a defect?
I received my order, but there are parts missing or quantity is incomplete. What should I do?
How can I get a replacement for an item I ordered?
Warranties
What is the Festivano 30 days money back guarantee?
Why are some products not covered under the Festivano Warranty?
What is a manufacturer’s warranty and how can I use it?
Refunds
My credit card was canceled/deactivated. What will happen to my refund?
Festivano Emails
Our Festivano Emails
Why should I sign up for your Festivano Emails?